The full terms in plain English — how a build works, what's expected on both sides, how payment and cancellation work, and what happens to your data.
This page sets out our standard terms in plain English, reflecting our actual pricing, process and policies. As with any terms of service, it should be reviewed by a solicitor before being relied on as a binding legal agreement with a client.
These terms apply to every tool Cascora builds, hosts and supports for a client — whether ordered on its own or as part of a multi-tool project. They sit alongside the specific quote or project map we agree with you, which sets out which tool(s) you're ordering, your setup fee, and your monthly management fee.
By paying your setup deposit, you accept these terms for that project.
For each tool you order, we provide:
Every build follows the same three stages:
Indicative build timeframes are shown on each tool's page. Actual timing depends on scope, how many systems are being connected, and how quickly we receive what we need from you (see below).
To keep your build on track, we ask that you:
Our standard pricing (full breakdown and a calculator at cascora.uk/pricing):
Each tool carries a 6-month minimum term, running from its go-live date. This reflects the real cost of building and configuring a tool around your business — the setup fee covers build cost, not ongoing hosting and support.
After the initial 6 months, your subscription continues on a rolling monthly basis. You can cancel at any time after that with 30 days' written notice.
If you cancel before the end of your minimum term, the remaining months of your minimum term become immediately payable — see Section 8 for how this applies if payment stops instead of being formally cancelled.
If a payment is missed, we'll always contact you before anything happens to your tool — nothing gets switched off without warning. If the issue isn't resolved within a reasonable period after we've been in touch, we may pause your tool until the account is brought up to date.
If you're still within your 6-month minimum term when your subscription is paused or cancelled for non-payment, the remaining fees for that minimum term remain due. Your data remains yours throughout, and we'll always help you export it.
Your data is always yours. Cascora tools connect to systems you already control wherever possible, rather than copying everything into a separate silo. Where a tool needs to store data itself, it's held on secure, reputable cloud infrastructure.
As the business using the tool, you remain the data controller for any personal data processed; Cascora acts as your data processor. We'll always help you find, export or delete personal data to meet a request, and we'll help you export your data in full if you leave.
The underlying tool template, platform and code are Cascora's intellectual property. You're licensed to use your configured tool for as long as your subscription is active — this isn't a sale of software, it's an ongoing service, much like any subscription product.
Your own content — branding, catalogue, client data, and anything else you put into the tool — remains entirely yours.
We treat anything you share with us to build and run your tool — pricing, client information, internal processes — as confidential, and only use it to deliver and support your tool.
We'll take reasonable care to keep your tool running and your data secure. As with any hosted software service, we can't guarantee uninterrupted uptime, and our liability for any issue is limited to a reasonable level tied to the fees you've paid — the specific figures and exclusions will be set out in your signed agreement, not this general page.
We may update these terms from time to time — for example, as our pricing or process evolves. We'll always tell existing clients about any change that materially affects them before it takes effect.
These terms are governed by the laws of England and Wales.
Questions about any of this? Get in touch at hello@cascora.uk.